I usually dread going into the optometrist based on my past experiences at other offices all over San Jose. However, when I stumbled upon Image Eye Care Optometry at Oakridge Mall, I was greeted by the super friendly Karen and Dr. Kim Nguyen.
As I looked around to see if any frames caught my attention, Karen was quick to pull up my insurance information and explain the benefits to me, which helped me get a better idea of what I would be paying for frames. As soon as Dr. Nguyen began my eye exam, she started thoroughly explaining everything she was doing and what she was seeing.
Once the exam was over and I had selected the frames I fell in love with, Dr. Nguyen explained to me all the different options I had for my lenses and gave me a breakdown of my total. I was beyond pleased with my experience that day. I was told my glasses would take anywhere between 7 and 10 business days for them to be ready.
However, to my surprise my glasses were ready for pick-up within a few days. Deseri, who I spoke to over the phone on the day of my pick-up was also very friendly and helpful. When I came in to pick-up my glasses, they had me try them on to make sure they were a good fit and felt comfortable.
I am so happy I found this place, as it will be my new Optometry home. I highly recommend it to anyone. Great customer service and high quality products are hard to find